Terms & Conditions
At Myorder.mu, we respect your privacy and are committed to protecting your personal data. This page explains what information we collect, how we use it, and your rights under the Mauritius Data Protection Act (DPA) and the General Data Protection Regulation (GDPR) (where applicable).
1. Information We Collect
When you contact us via our website contact form, WhatsApp, Facebook Messenger, email, or any other communication channel, we may collect:
- Your name
- Your email address
- Your phone number
- Any other information you voluntarily provide
2. Purpose of Collection
We collect this information to:
- Respond to your queries and provide the services you request
- Keep records of communications for quality and reference purposes
- Send you promotional announcements, marketing communications, and updates regarding our products and services
3. Legal Basis for Processing
We process your personal data based on your consent and/or our legitimate business interest in maintaining a relationship with you as a client or prospect.
4. Data Storage & Protection
We take appropriate security measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. Your data is stored securely and is only accessible by authorised personnel.
5. Sharing of Data
We do not sell, rent, or trade your personal information. However, we may share it with trusted third-party service providers who assist us in delivering our services (e.g. email or messaging platforms).
6. Your Rights (Under GDPR & DPA)
You have the right to:
- Access the personal data we hold about you
- Request corrections to inaccurate or incomplete data
- Request the deletion of your data (subject to legal obligations)
- Withdraw your consent for receiving promotional messages at any time
To exercise these rights, please contact us at [email protected]
7. Promotional Communications
We may use your information to send you marketing or promotional messages by email, WhatsApp, SMS, or other channels. Opting Out:
- Click the “unsubscribe” link in any email
- Reply “STOP” to SMS or WhatsApp messages
- Request the deletion of your data (subject to legal obligations)
- Contact us directly at [email protected]
8. Cookies & Tracking
Our website uses cookies and similar technologies to improve user experience, analyse site traffic, and personalise content.
- Cookies are small text files stored on your device by your browser.
- We may also use third-party tools like Google Analytics or Facebook Pixel that place cookies to help us measure performance and deliver targeted advertising.
Managing Cookies:
- You can disable cookies in your browser settings, but this may limit some website functionality.
- By continuing to use our website, you consent to our use of cookies.
9. Data Retention
We will retain your personal data only for as long as is necessary for the purposes set out in this policy or as required by law.
10. Response Time to Queries
We always aim to respond to all queries and requests as quickly as possible. However, please allow at least one (1) business day for us to review and respond to your message. During weekends or public holidays, responses may take slightly longer.
11. Changes to This Policy
We may update these Terms & Conditions & Privacy Policy from time to time. Any changes will be published on this page with the updated effective date.